Shipping & Delivery Policy

The following Delivery Policy is only valid for merchandise purchased via The Golf Lab website (“The Online Store”). This policy has been developed to ensure transparency and set expectations for you, the valued customer, when ordering goods from The Online Store. After reading this, should you still have questions please read our Delivery FAQ. Alternatively, you can reach us at

  1. The Online Store’s deliveries will be made through our designated courier company, The Courier company economy road freight service or, directly by a The Golf Lab’s driver.
  2. Orders over the value of R1500 may be entitled to free delivery, certain areas are excluded.
  3. We can only deliver products to physical addresses within the borders of the Republic of South Africa. Goods will not be delivered to a PO Box.
  4. The Courier Company delivers Monday – Friday (excluding public holidays) between 08:00 and 17:00. Most orders will take between one and seven working days to deliver from receipt of payment.
  5. Delivery times stated above are a guide only and while The Online Store endeavors to meet the targeted delivery times, from time to time due to stock issues or as a result of unforeseen circumstances during delivery some orders may take longer.
  6. If your order will take longer than seven working days, you will be notified as soon as it becomes apparent your delivery will not take place within this time frame.
  7. Once you have placed an order a unique order number will be communicated to you via email and SMS (if you selected this option at checkout). This order number can be used to track the status of your order prior to dispatch by signing in to your account on
  8. Once your order has been dispatched, you will be notified via email and SMS (if you selected this option at checkout), at this stage, a waybill number will be communicated to you via email. This waybill number can be used to track the delivery of your order with The Courier Company.
  9. Once you have indicated your address and you have received confirmation of your order, any changes should be made in writing to as soon as possible. Whilst every effort will be made to update delivery details as requested, The Golf Lab will not be held responsible for any deliveries made to the address originally stated on the order despite a change of delivery details being requested.
  10. We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible.
  11. The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition. The Golf Lab shall not be held liable if the goods are signed for by an unauthorised person at the specified address.
  12. All parcels delivered will be sealed with The Golf Lab Branded sealing tape. Should this be broken, it is the receiver’s responsibility to thoroughly check the contents of the delivery. By signing the waybill, the receiver warrants that all goods were received in good order.
  13. In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then it is the receiving person’s responsibility to:
    1. Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any
       breakages, and/or
       damages and/or
       items missing.
      Both parties (the courier and the receiver) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
    2. Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
    3. In such an event please contact The Online Store as soon as possible on
  14. For returns of online orders, kindly refer to our returns policy for further information.
  15. The Golf Lab reserves the right to refuse service, cancel orders and terminate accounts at the company’s discretion